NEWBIES - PLEASE READ OR BE IGNORED...
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[quote name=“Ruthie” post=“39457” timestamp=“1386147793”]
Is it possible to get some links on this thread so people can find help easily?
[/quote]Want me to polish that silver plate some ruthie?
If you post some links here ill certainly will edit the first post with that information :P -
[quote name=“Ruthie” post=“39457” timestamp=“1386147793”]
Is it possible to get some links on this thread so people can find help easily?
[/quote]I was thinking about writing up a help ticket template and adding some quick links/guides for users to follow.
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[quote name=“svennand” post=“39489” timestamp=“1386155416”]
[quote author=Ruthie link=topic=5317.msg39457#msg39457 date=1386147793]
Is it possible to get some links on this thread so people can find help easily?
[/quote]Want me to polish that silver plate some ruthie?
If you post some links here ill certainly will edit the first post with that information :P
[/quote]Yes please Svenn, can I have a silver spoon too?
I’ll route around and link them in, just didn’t have time this morn as I was on my way out to work.
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[quote name=“Ruthie” post=“39570” timestamp=“1386171415”]
[quote author=svennand link=topic=5317.msg39489#msg39489 date=1386155416]
[quote author=Ruthie link=topic=5317.msg39457#msg39457 date=1386147793]
Is it possible to get some links on this thread so people can find help easily?
[/quote]Want me to polish that silver plate some ruthie?
If you post some links here ill certainly will edit the first post with that information :P
[/quote]Yes please Svenn, can I have a silver spoon too?
I’ll route around and link them in, just didn’t have time this morn as I was on my way out to work.
[/quote]You hit the nail on the head there. the person didnt have time, so its better to get someone else to do it.
Nothing personal. its just how things have been lately.Who wanna search through the forum and collect all the tutorials/guides/information around here? I honestly dont have time (then agan i do not need any guide…)
But if someone wanna put in the effort i would be most grateful 8) -
Thanks Svenn, my thoughts exactly -(about myself) ;)
I have a little link here, I hope it helps :)
[url=http://forum.feathercoin.com/index.php/topic,5174.0.html]http://forum.feathercoin.com/index.php/topic,5174.0.html[/url]
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Support is a necessary evil. The web site is so good now it has been tweaked. A few more tweaks are required to help new people, with less Geek knowledge.
Certainly, I have also gently warned people that mining is pretty advanced and maybe they haven’t the temperament, without putting them off. It will get easier, there are other things people could do tho’.
We need an easily available FAQ, using asked questions.
I’ve actually enjoyed doing some support over the weekend. It and it takes me back, to my system support days…
Me: “Now press any key” Them: “Which ones the ‘any key’”?
I’ve actually enjoyed helping the people who joined over the weekend, there were actually a factor of 10 less support questions than I expected. Particularly as we seem to be support for every known aspect and software involved in Crypto currency and mining!!. Pretty damn impressive.
A few new user did some complicated things, like compiling, we also picked up some bugs. You are right though, we have been over run and it is important not to disturb developers train of thought (with direct support questions). It is a waste of that rare skill.
We could certainly need more volunteers for support. Its a bit of a knack, but like Sherlock Holmes, it is satisfying solving the problems (mostly easy and in a guide), to the right type of person.
They could then filter any serious problems to the more technical members…
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i have another idea,
to be continued… -
Svenn no offensive taken :) - you know me, all is good 8)
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Another idea would be to have an Artificial Intelligent software Avatar that answers most asked questions with quotes from the forum and guides. We could start with Alice an old timer, still going.
It would be quite funny if it was semi random + it could learn to get better, by trying to gain Rep points, for correct answers.
[url=http://www.virtualentities.com/how-to-create-a-chatbot-programming-chatterbot]http://www.virtualentities.com/how-to-create-a-chatbot-programming-chatterbot[/url]
[url=http://blog.program-o.com/]http://blog.program-o.com/[/url]
[url=http://www.alicebot.org/directory.html]http://www.alicebot.org/directory.html[/url] -
A cool feature for a forum (especially in the newbie section) would be an automatic search that happens as the user is typing in this message field (like Kayako support suite does). While they type, the words are searched instantly through all existing threads and offers up suggestions for threads as the user types (at the bottom of the screen). This is used for customer service queries and knowledgebase searches, but would be a nice addition to any forum software (if possible).
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[quote name=“wrapper0feather” post=“39593” timestamp=“1386176432”]
I’ve actually enjoyed helping the people who joined over the weekend, there were actually a factor of 10 less support questions than I expected. Particularly as we seem to be support for every known aspect and software involved in Crypto currency and mining!!. Pretty damn impressive.[/quote]I was one of those people! I’m glad I wasn’t too much of a burden ;-)
On a serious note though, I tend to ‘lurk and learn’ before I jump in and I’m certain it pays off.
Sometimes new users need a little encouragement to help themselves rather than expecting help on a plate.‘Alice’ would be a fantastic addition if it’s possible…
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Here is a basic template for people to use who need help:
[url=http://forum.feathercoin.com/index.php/topic,5418.0.html]http://forum.feathercoin.com/index.php/topic,5418.0.html[/url]
let me know if or what I should add/remove/edit -
Thanks for this thread Nutnut. I didn’t read it, but I’m sure it’s great. I will PM you with my mining hardware questions in a few mins…
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[quote name=“MTRisner” post=“41458” timestamp=“1386478650”]
Thanks for this thread Nutnut. I didn’t read it, but I’m sure it’s great. I will PM you with my mining hardware questions in a few mins…
[/quote]haha… not funny ;D
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[quote name=“MTRisner” post=“41458” timestamp=“1386478650”]
Thanks for this thread Nutnut. I didn’t read it, but I’m sure it’s great. I will PM you with my mining hardware questions in a few mins…
[/quote]
Don’t forget to report your own post -
Do you mind if I start adding the specific guides to my new site cointut.com (aka coinnewb.com)? I don’t want to just lift content and clean it up without first asking.
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Sounds like a good idea. Thank you for the input.
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Can a new user start a new thread?
